Frequently Asked Questions

Quick answers to questions on our products

How secure are your data centres?

iWayAfrica utilises an array of security equipment, techniques and procedures to control, monitor and record access to the facility, including customer cabinet areas.

All areas of the centre are monitored and recorded using CCTV, all access points are controlled. The facility is staffed with 24-hour security personnel. Data centre visitors are screened upon entry to verify identity and escorted to appropriate locations. Access history is recorded for audit by customers. .

Can I choose two or more of your solutions and use them together?

Yes this is very posssible. All our solutions are interoperable. They are designed to meet the customer’s specific pressure points.

How quickly can I expect support to solve an issue I encounter on your solutions?

iWayAfrica’s Support Centre is accessible 24 x 7 by phone or e-mail. During business hours, Support Centre technicians will respond within 30 minutes and resolve within 4 hours. Outside business hours they will respond within 1 hour to the problem and resolve within 8 hours.